I can’t add my user – SSL errors; No albums at all; Access token acquisition wasn’t successful…


The core error goes like this: SSL certificate problem, verify that the CA cert is OK.

The first thing to do is to go to JIG settings > Advanced section > SSL verify peer setting and choose the No option. If this solved the problem, please note that it's not an optimal solution and may pose a security risk. Fix your PHP installation instead. This problem usually happens on local staging environments under Windows, and chances are it works just fine on your linux hosting.

  1. Download this file cacert.pem and place it in your PHP installation directory.
  2. Edit your php.ini file and add this line, where the path should be the real path:
  3. Restart the web service and you are good to go.

More information:

This troubleshooting fix was posted in External content sources on June 17, 2015